SHIPPING & RETURNS
- We offer free returns up to 15 days from receiving your order.
- All sale items are final sale.
- We do not accept any refunds, exchanges, or returns for any sale items.
- All returns must be unworn, unwashed, have original tags attached and in their original packaging.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
- Customers should have 7 days from receiving product to report any issues with order or defects.
- Return drop-offs are not accepted at our warehouse or office.
- We have the right to refuse your return if we felt the item is not in the condition it was sent to you in. If your return is rejected when it arrives to us then we will send it back to you.
- We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- Wardrobing: An irregular or excessive return history.
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
- We cannot make changes to orders once they are placed so please check all your details including address and size before completing your order.
- We do not accept exchanges and only provide refunds for all returns
- We are not responsible for any mistakes in addresses you input.
- ALL orders for returns are not refunded their original shipping cost.
You will receive an email when your order ships out along with a tracking number.
If you have not received an email with a tracking number then your order is still processing and has not shipped out yet.
U.S. SHIPPING POLICY
It can take up to 5-7 business days for your order to be processed, packed and shipped. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the processing time. You will receive a shipment notification email with tracking once your order has shipped.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 7 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
The Bad Alliance does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES
We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority.