Free Shipping On Orders Over $150 (DOMESTIC ONLY)
RETURNS
***Effective for all purchases from 2/14/2024 -2/26/24, your order will be shipped out on 2/27/24. We are sorry for the delay and appreciate your patience and support.
- Down Seven / The Bad Alliance will gladly offer an exchange/item return in the form of Store Credit, only.
- Please send us a request with in 5 days of order delivery. Once inspected of no damages and all original tags are included store credit will be issued.
- Please allow 5-7 business days after your item(s) are delivered to us.
- Store credit will only include the cost of the item(s) and any applicable taxes paid. *Shipping cost will not be included in store credit.
- All sale items are final sale.
- We do not accept any refunds, exchanges, or returns for any sale items.
- All returns must be unworn, unwashed, have original tags attached and in their original packaging.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Customers should have 5 days from receiving product to report any issues with order or defects.
- We have the right to refuse your return if we felt the item is not in the condition it was sent to you in. If your return is rejected when it arrives to us then we will send it back to you.
- We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- Wardrobing: An irregular or excessive return history.
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
- We cannot make changes to orders once they are placed so please check all your details including address and size before completing your order.
- We do not accept exchanges and only provide refunds for all returns
- We are not responsible for any mistakes in addresses you input.
- ALL orders for returns are not refunded their original shipping cost.
SHIPPING
TRACKING
You will receive an email when your order ships out along with a tracking number.
If you have not received an email with a tracking number then your order is still processing and has not shipped out yet.
U.S. SHIPPING POLICY
It can take up to 5-7 business days for your order to be processed, packed and shipped. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the processing time. You will receive a shipment notification email with tracking once your order has shipped.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; please contact local shipping service. No refunds will be offered due to this.
PO BOXES, APO/FPO & U.S TERRITORIES
We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™